Policies
Acceptance of Terms

By accessing and placing an order with Alim Mart, you confirm that you agree with and bound by the terms and conditions contained in these Terms of Service.

Age Restrictions

You must be at least 18 years of age to use this website and to purchase any products.

Privacy Policy
Information Collection

We collect information that you provide directly to us, including:

  • Name and contact information
  • Billing and shipping addresses
  • Payment information
  • Order history
  • Communication preferences
Information Usage

We use your information to:

  • Process and fulfill your orders
  • Communicate about your orders
  • Send marketing communications (with your consent)
  • Improve our services
  • Comply with legal obligations
Information Protection

We implement appropriate security measures to protect your personal information and maintain data security.

Shipping Policy
Processing Time
  • Orders are processed within 1-2 business days
  • Processing time is separate from shipping time
  • Business days are Monday through Friday, excluding holidays as per UAE government
Shipping Methods and Timeframes
  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Overnight Shipping: Next business day (order must be placed before 2 PM GST)
Shipping Costs
  • Standard Shipping: AED 39 or “Free over AED 500”
  • Express Shipping: AED 59
  • Overnight Shipping: AED 79
International Shipping
  • Available to select countries
  • Additional customs fees may apply
  • Delivery times vary by destination
  • Customer responsible for import duties and taxes
Returns and Refunds Policy
Return Eligibility
  • Items must be returned within 14 days of delivery
  • Products must be unused and in original packaging
  • Original receipt or proof of purchase required
  • Some items may be marked as final sale
Return Process
  1. Contact customer service to initiate return
  2. Receive return authorization number
  3. Package item securely with all original materials
  4. Include return authorization number on package
  5. Ship to provided return address / One of our representative will collect
Refund Processing
  • Refunds processed within 5-7 business days
  • Original payment method will be refunded
  • Shipping costs may not be refundable
  • Return shipping costs borne by customer unless item defective
Exchanges
  • Available for size/color changes
  • Must be initiated within 14 days
  • Subject to product availability
Product Warranty
Coverage
  • Manufacturing defects covered for 90 days
  • Normal wear and tear not covered
  • Damage from misuse not covered
  • Proof of purchase required
Warranty Claims
  1. Contact customer service
  2. Provide photos of defect
  3. Receive warranty claim authorization
  4. Follow return instructions
Payment Terms
Payment Security
  • All payments processed through secure payment gateway
  • Credit card information not stored on our servers
  • SSL encryption used for all transactions
Price and Tax
  • All prices listed in AED
  • Prices subject to change without notice
  • Applicable sales tax added at checkout
  • Tax calculated based on shipping destination
Order Cancellation
Cancellation Window
  • Orders can be cancelled within 1 hour of placement
  • After 1 hour, cancellation subject to processing status
  • Orders already shipped cannot be cancelled
Cancellation Process
  1. Contact customer service immediately
  2. Provide order number
  3. Await confirmation of cancellation
Refund for Cancelled Orders
  • Full refund for successful cancellations
  • Processing time: 3-5 business days
  • Original payment method credited
Customer Service Standards
Contact Methods
  • Email: sales@alimmart.com
  • Phone: 0522212750
  • WhatsApp: 0522212750
  • Live Chat: Available 8:00 – 17:00
Response Times
  • Emails: Within 24 hours
  • Phone: During business hours
  • WhatsApp: During business hours
  • Live Chat: Immediate when available
Service Commitment
  • Professional and courteous assistance
  • Resolution-focused support
  • Clear communication
  • Regular order status updates
Privacy and Data Protection
Data Storage
  • Personal information stored securely
  • Payment information not stored
  • Data retention periods clearly defined
  • Regular security audits performed
Customer Rights
  • Right to access personal data
  • Right to correct information
  • Right to delete account
  • Right to opt out of marketing
Cookie Policy
  • Essential cookies for site functionality
  • Analytics cookies for site improvement
  • Marketing cookies (optional)
  • Cookie preferences manageable by user
Disclaimers and Limitations
Product Information
  • Product descriptions and images accurate to best of ability
  • Colors may vary due to monitor settings
  • Specifications subject to change
  • Stock availability not guaranteed
Liability Limitations
  • Not liable for indirect damages
  • Maximum liability limited to purchase price
  • Force majeure circumstances covered
  • Right to modify terms reserved
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